Revocation & Privacy

revocation instruction

right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period shall be fourteen days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods.

In order to exercise your right of cancellation, you must inform us (WW Wohnwagon GmbH, Arnethgasse 42, 1160 Vienna, shop@wohnwagon.at, Austria, telephone: 004319613263) of your decision to cancel this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.

Consequences of the revocation
If you revoke this Agreement, we shall repay to you all payments we have received from you, including delivery charges, immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement. We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. Within Germany and Austria, we shall bear the shipping costs for the return package (excluding freight forwarding). In other countries these are to be borne by the customer.
Sample withdrawal form
(If you wish to cancel the contract, please fill in this form and send it back.)-

To: WW Wohnwagon GmbH, Arnethgasse 42 , 1160 Vienna, shop@wohnwagon.at, Austria
Exclusion or premature expiry of the right of revocation

The consumer has no right of withdrawal from contracts:

Goods whose price depends on fluctuations in the financial market, over which the trader has no control and which may occur within the withdrawal period,
Goods that are manufactured according to customer specifications or clearly tailored to personal needs,
Goods that can spoil quickly or whose expiration date would quickly be exceeded,
Goods which are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their sealing has been removed after delivery, goods which have been inseparably mixed with other goods after delivery due to their nature,
alcoholic beverages, the price of which was agreed upon when the contract was concluded, but which cannot be delivered earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control,
Sound or video recordings or computer software supplied in a sealed package, provided that the seal has been removed after delivery,
newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications

Revocation instruction provided with the Trusted Shops Rechtstexter in co-operation with Wilde Beuger Solmecke attorneys.

 

data protection

privacy statement
Thank you for your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

Storage of access data in server log files
You can visit our websites without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, date and time of retrieval, transferred data volume and the requesting provider. These data are used exclusively to ensure the trouble-free operation of the site and to improve our services and do not allow us to identify you personally.

Data collection and use for contract processing and when opening a customer account
We collect personal data when you voluntarily provide us with it in connection with your order, when you contact us (e.g. via contact form or e-mail) or when you open a customer account. Which data are raised, are evident from the respective input forms. We use the data provided by you for contract processing and processing your enquiries. After complete completion of the contract or deletion of your customer account, your data will be blocked for further use and deleted at the end of the tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve the right to use more data, which is permitted by law and about which we inform you below. The deletion of your customer account is possible at any time and can take place either by a message to the contact possibility described below or over a function intended for it in the customer account.

Data transfer for the fulfilment of the contract
For the fulfilment of the contract we pass on your data to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for this purpose to the credit institution and payment service provider commissioned by us or to the selected payment service in order to process payments. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must register with the payment service provider using your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

Use of data when registering for the e-mail newsletter

If you wish to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you agree to the owner of the e-mail address provided and to receive the newsletter.

We use the so-called double opt-in procedure to ensure that the newsletter is sent in an agreed manner. In the course of this procedure, the potential recipient can be added to a mailing list. The user then receives a confirmation e-mail to confirm the registration in a legally secure manner. Only if the confirmation takes place, the address is taken up actively in the distributor.

We use these data exclusively for the dispatch of the requested information and offers. E-Mail advertisement with registration to the newsletter
If you subscribe to our newsletter, we will use the data required for this purpose or provided separately by you in order to provide you with regular information about our products and services.
to send our e-mail newsletter on the basis of your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO. you can unsubscribe from the newsletter at any time either by sending a message to the contact person described below or via a link in the newsletter provided for this purpose.
After you have unsubscribed, we will delete your e-mail address unless you have expressly consented to the further use of your data or unless we reserve the right to use further data that is permitted by law and about which we inform you in this declaration.

Newsletter2Go is used as newsletter software. Your data will be transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data and from using it for purposes other than sending newsletters. Newsletter2Go is a German, certified provider, which was selected after the requirements of the data security basic regulation and the Federal Law for Data Protection.

Further information can be found here: https://www.newsletter2go.de/informationen-newsletter-empfaenger/

The data protection measures are always subject to technical updates for this reason we ask you to inform yourself about our data protection measures.

Use of cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser during your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general. If cookies are not accepted, the functionality of our website may be restricted.

Use of Google (Universal) Analytics for Web Analytics
This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.de). Google (Universal) Analytics uses methods that allow the analysis of your use of the website, such as “cookies”, text files that are stored on your computer. The information generated about your use of this website is generally transmitted to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

You can prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en . An opt-out cookie is stored on your end device. If you delete your cookies, you must click the link again.

Customer retention

By accepting the general terms and conditions and the privacy policy, we will send you product information and other information of interest to you by e-mail, e.g: Reminders for “refill products” (legal basis is Art. 6 Para. 1 S. 1 lit. a DSGVO.) If you no longer wish to receive further e-mails with news about products and offers, you can unsubscribe from the news via the unsubscribe link.

Right to information and possibility of contact

As a data subject, you have the following rights

pursuant to Art. 15 DSGVO, you have the right to request information about your personal data processed by us to the extent specified therein;
Pursuant to Art. 16 DSGVO, you have the right to immediately request the correction of incorrect or incomplete personal data stored by us;
pursuant to Art. 17 DSGVO, the right to demand the deletion of your personal data stored by us, unless further processing is necessary to exercise the right to freedom of expression and information; to fulfil a legal obligation; for reasons of public interest or to assert, exercise or defend legal claims;
Pursuant to Art. 18 DSGVO, you have the right to demand the restriction of the processing of your personal data insofar as the accuracy of the data is disputed by you; the processing is unlawful, but you refuse to delete it;
we no longer need the data, but you need it to assert, exercise or defend legal claims, or you
have lodged an objection against the processing pursuant to Art. 21 DSGVO;
pursuant to Art. 20 DSGVO, you have the right to receive your personal data which you have provided to us in a structured, common and machine-readable format or to request that it be transferred to a person responsible for such data;
pursuant to Art. 77 DSGVO, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

Data protection declaration prepared with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

Contact:

WW Wohnwagon GmbH

Arnethgasse 42

1160 Vienna

office@wohnwagon.at

01 961 32 63